At Cleaneo, we have always prioritized convenience and affordability for our customers. Since our inception, we have provided free delivery to ensure a seamless laundry experience. However, as we continue to scale and improve our services, we are introducing a bare minimum delivery charge to sustain and enhance the quality of our operations.
Minimal Pricing, Maximum Value
Our new delivery charges have been designed to be as minimal as possible, ensuring affordability while maintaining service excellence:
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Orders between ₹1 - ₹100: Delivery charge ₹1
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Orders between ₹101 - ₹200: Delivery charge ₹2
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Orders between ₹201 - ₹300: Delivery charge ₹3
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Orders between ₹301 - ₹400: Delivery charge ₹4
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Orders between ₹401 - ₹700: Delivery charge ₹5
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Orders beyond ₹700: Delivery charge ₹8
This structure ensures fairness, making sure that smaller orders remain affordable while larger orders contribute proportionally.
Why Are We Implementing Delivery Charges?
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Ensuring Long-Term Sustainability & Growth
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As a company, becoming revenue-positive has been a crucial discussion at the board level and with investors. This minor charge helps us move towards sustainability while continuing to provide top-notch service.
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Fair Compensation for Delivery Partners
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Our delivery partners play an essential role in ensuring that your laundry is picked up and delivered on time. Introducing a minimal charge helps us provide fair pricing and better earnings for our rider partners, improving service efficiency and reliability.
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Improving Service & Expanding Reach
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With a more sustainable revenue model, we can expand to new areas, enhance logistics, and reduce delivery times. This means quicker pickups, timely deliveries, and a more seamless experience for you.
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Maintaining High-Quality Operations
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To continuously improve, we need to reinvest in technology, operations, and customer service. This small fee contributes to ensuring better tracking, improved order handling, and a smoother customer experience.
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Encouraging Sustainable Delivery Practices
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We are working towards eco-friendly solutions such as electric vehicle deliveries and cycle-based logistics for short-range orders. The revenue from delivery charges supports this transition towards a greener future.
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A Small Change for a Big Future
We understand that any change in pricing may raise questions, but we want to assure you that this is a well-thought-out decision aimed at improving the overall customer experience. Our priority remains providing hassle-free, high-quality, and affordable laundry services while ensuring sustainability for the future.
We appreciate your continued trust and support in Cleaneo, and we promise to keep delivering excellence, one laundry order at a time!
If you have any questions or feedback regarding this update, feel free to reach out to us. We’re here to ensure your laundry experience remains as smooth and efficient as ever!