Return, Refund and Cancellation

At Cleaneo, we strive to provide our customers with the best possible experience. We understand that there may be instances where you need to cancel an order, seek a refund, or return a product. To ensure clarity and transparency, please review our return, refund, and cancellation policy below:

1. Cancellation Policy:

• You may cancel your order within a specified time of 6 hours frame after placing it. Please refer to the order confirmation email or contact our customer support team for details.

2. Return Policy:

• We accept returns for eligible products within a specified return window, typically within 24 hours of the delivery date.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Certain products may not be eligible for return due to hygiene or safety reasons. Please refer to the product description or contact our customer support team for clarification.
• To initiate a return, please contact our customer support team to obtain a return authorization and instructions on how to return the item.

3. Refund Policy:

• Once your return is received and inspected, we will notify you of the status of your refund.
• If your return is approved, we will process the refund to the original method of payment within 3 days.
• Please note that shipping fees, handling fees, and other charges may be deducted from the refund amount.

4. Cancellation of Services:

• In the event that you wish to cancel a service subscription or appointment, please notify us within the specified cancellation window of 7 days.
• Cancellation requests made after the specified time frame may be subject to cancellation fees or charges.

5. Contact Us:

• If you have any questions or concerns regarding our return, refund, and cancellation policy, please contact our customer support team. We are here to assist you and ensure that your experience with Cleaneo is nothing short of exceptional.

The Cleaneo Guarantee - Because your clothes matter

At Cleaneo, we know your clothes matter. We promise to take care of the clothes that take care of you, and we take that responsibility very seriously.

We’ll work tirelessly to return your clothes clean, crisp, and ready to wear. Every time.

We are committed to excellence

We know what it takes to provide superior cleaning quality because we have decades of experience doing just that.

Cleaneo works with local verified dhobiwalas and established franchises cleaning partners who are the best at what they do. They have years of experience doing it.

We are proactive with our communication

We’ll always reach out to you if we anticipate any issues with your items via call or What's App.

Our partners and internal team have years of experience in the science of laundry and Dry Cleaning.

We are transparent with our services and pricing

You’ll always know which of your items is in our care, and exactly what our services will cost via our online ordering platform.

No surprises.

We re-clean or re-iron any item for free

If you’re not satisfied with the cleaning of your clothes, we will re-clean them or re-iron them— free of charge. Just let us know!

TO SUM IT UP: We take care of you.

We want you to have a great experience, and we’re confident that you will. If you are unsatisfied for any reason, just let us know and we’ll make it right.

We look forward to taking care of you and everything in your closet!

Compensation Policy